Table Games Dealer - D​/R Floor Supervisor

Location: Quapaw

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Monitors controls designed to assure full compliance with state, federal, and tribal regulatory requirements.

• Maintain a continuous inspection of cards and Gaming equipment while ensuring the security of the assigned Table Games at all times.

• Shall assist in monitoring the payouts and procedures on the table games to ensure the integrity of the games while on duty.

• Shall ensure that organizational and regulatory policies and procedures are understood and adhered to.

• Shall handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.

• Ensure accuracy for assigned tables in monetary transactions and accounting.

• Shall be responsible for the accountability of chips and player ratings for each designated section by maintaining proper records.

• Shall make table fills/credits as needed.

• Shall monitor cash and chip transactions between dealers and patrons.

• Shall monitor any and all unusual activity between dealers and patrons for possible collusion and relay all such information, to direct, Manager in a timely manner.

• Shall communicate all suspicious play of all patrons who are participating in defrauding DCR in a timely manner.

• Shall assist the Pit Manager in identifying patrons who are causing a disturbance in the operation of assigned games.

• Evaluate employee performance and provide feedback.

• Monitor employee performance and make recommendations to Pit Manager in order to assist the Table Games Department with recruitment, hiring, training, recognition, coaching, discipline, terminations and other personnel related issues.

• Utilize effective communication tools to ensure that consistent, accurate and timely information is passed along to incoming and outgoing Supervisors.

• Ensure that the Table Games Department presents a professional and clean environment for both employees and guests.

• Communicate regularly with employees and keep them informed on all casino events and activities.

• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with all team members.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Attends all necessary training meetings as warranted.

• Assist in other projects, as directed.

• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule.

• At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department.

QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 18 years of age or older upon employment.

• High school diploma or equivalent required.

• Prefer two years of dealing or prefer experience as Table Games Supervisor in three games. Games are BJ, MB, and All Carnival games.

• Successful candidate must be an experienced, results oriented, and hands-on professional.

• Must demonstrate leadership, fairness, and sensibility to the customers and employees.

• Must possess ability to instill a sense of pride and provide leadership with all subordinates.

• Must possess excellent communication skills.

• Ability to communicate all irregularities to their direct Manager on a consistent basis as it pertains to their Gaming section.

• Must have the ability to deal effectively and interact well with all customers and employees.

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

• Must be able to obtain and maintain a Tribal Gaming License.

• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.

• Employment is contingent upon a…