Machine Technician Manager

Location: Watonga

Full Time | Watonga

General Description

The Machine Technician Manager will be responsible for the successful operation of the technical side of the casino floor. Ensure adherence to Lucky Star employee handbook and gaming machine policies and procedures in accordance with National Indian Gaming Commission Minimum Internal Control Standards.

Work Schedule

• Requires morning, afternoon and evenings. Monday through Sunday.
• Unexpected business circumstances could alter the shift schedule as well as add additional unforeseen duties.
• Request to be scheduled off for a specific day requires advance notification and approval supervisor.

Essential Duties and Responsibilities

• Ensures adequate staff to business needs on all shifts by completing weekly schedules.
• Review attendance and punctuality for staff on a regular basis.
• Prepare weekly paperwork and ensure turned in timely.
• Oversees training and performance. Completes evaluations for staff.
• Assigns duties as necessary to staff.
• Communicates with Slot Director, Operations Mgr, GM, COO and CEO concerns or issues within technician department.
• Work with vendors on all machine issues to include work orders and reporting.
• Maintain and report problems with electronic gaming machines and systems, to include server, dollar bill acceptor, printer, locks and point of sale units.
• Ensure cash-out ticket paper inventory is maintained.
• Ensure jackpot payouts are processed & Title 31 requirements are met.
• Resolve payout/last games played issues as well as other customer disputes.
• Complete supporting documents/logs for gaming machines that are brought on/off line.
• Must assist and exhibit STAR treatment to all customers, co-workers and vendors.
• Other duties as assigned by supervisor.

Physical Job Requirements

• Work in highly interruptive conditions with constant time pressures and have the ability to work in fast paced environment.
• Sit and/or stand continuously and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Move objects up to and exceeding 40lbs. with reasonable accommodations.
• Gaming floor environment.

Qualification Standards

• Must pass pre-employment drug test.
• Must maintain valid Cheyenne-Arapaho Gaming License.
• Minimum six months casino working experience.
• Computer literate.
• Basic verbal and written communication skills.

SALARY: Negotiable

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The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law.

None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.