Player Services Cashier

Location: Ramona

As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You'll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.

* Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions

* Enroll guests in the One Star Rewards program and issue membership cards

* Promote ongoing casino promotions and explain program benefits

* Conduct basic player evaluations and outbound scripted calls

* Verify and distribute jackpot payments and complete required documentation

* Maintain accountability for ATMs, kiosks, and cage transactions

* Reconcile daily transactions and ensure accuracy of funds exchanged

* Handle guest requests and disputes professionally, escalating when needed

* Maintain confidentiality of guest and casino information

* Keep work area clean, organized, and compliant with safety standards

* High School Diploma or GED required

* One year of cash handling or customer service experience preferred

* Excellent written and verbal communication skills

* Strong mathematical accuracy and attention to detail

* Ability to learn and explain casino games, promotions, and amenities

* Proficient in computer software relevant to the role

* Ability to make sound decisions in guest service situations

* Must have and maintain a valid driver's license and liability insurance

* Ability to obtain and maintain licensing from the appropriate gaming authority

* Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays

* Comfortable working in environments with crowd noise and second-hand smoke