Lead Player Services Cashier

Job Summary

This is a supervisory position within the casino's Player Service. The Lead Player service Cashier provides direct guidance to cashiers, ensuring they follow all gaming regulations and security procedures. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast‑paced gaming environment.

• Process high‑volume cash and non‑cash transactions including chip redemption, check cashing, and voucher redemptions.
• Enroll guests in the One Star Rewards program and issue membership cards.
• Promote ongoing casino promotions and explain program benefits.
• Conduct basic player evaluations and outbound scripted calls.
• Verify and distribute jackpot payments and complete required documentation.
• Maintain accountability for ATMs, kiosks, and cage transactions.
• Reconcile daily transactions and ensure accuracy of funds exchanged.
• Handle guest requests and disputes professionally, escalating when needed.
• Maintain confidentiality of guest and casino information.
• Keep work area clean, organized, and compliant with safety standards.

• High School Diploma or GED required.
• Two years of cash handling or customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong mathematical accuracy and attention to detail.
• Ability to learn and explain casino games, promotions, and amenities.
• Proficient in computer software relevant to the role.
• Ability to make sound decisions in guest service situations.
• Must have and maintain a valid driver’s license and liability insurance.
• Ability to obtain and maintain licensing from the appropriate gaming authority.
• Capable of lifting up to 50 lbs and working varied shifts, including weekends and holidays.
• Comfortable working in environments with crowd noise and second‑hand smoke.

• Health & Wellness:
  Choose from top‑notch health plans, 24/7 Telemedicine access, and on‑site health clinics (at select locations).
• Financial Security:
  Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work‑Life Balance:
  Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
• And More:
  Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining; deliver smiles and unforgettable experiences, becoming a master of guest service and table‑side magic.
• Help guests unwind in luxurious hotel accommodations and world‑class amenities like pools, cabanas, and golf courses.

Company:
Cherokee Nation Entertainment