Guest Service Cash Operations-WSC-PT

Job Details

Location:

Anadarko, OK 74729 | Position Type:
Part-Time | Job Shift: Any

Guest Service Operations is responsible for jackpot payouts, guest service, repair, and maintenance of all electronic gaming devices (EGD’s).

• Initiate jackpots and pay them out if not acting as verifier of jackpots over the amount specified in Policies and Procedures and in compliance with gaming regulations.
• Ensures the integrity and overall accuracy of the Cage department including the daily reconciliation and reporting of all variances in excess of $5.00 dollars or more, report timely and accurately in accordance with internal control procedures.
• Assist with the Players Club, member cards, promotions.
• Title 31 Certification and knowledge.
• Assist with jackpot verifications.
• Stock and prep bar.
• Serve food, alcoholic and non-alcoholic beverages to guest in the casino in accordance with internal policies and external regulations and/or laws.
• Casino housekeeping.
• Portray a positive attitude under all circumstances, understand and represent the core values of Warm Springs Casino and live the mission of always providing exceptional service.
• Assist with lost and found items, including recording descriptions - people and incidents.
• Understand and comply with the Eye, Hi, Goodbye program.
• Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Reactivates all "out of order" machines on the casino floor as efficiently as possible while following gaming regulations.
• Assists in all service requirements that are necessary in gaming machine equipment.
• Calling in service tickets on malfunctioning equipment for various vendors including kiosk vendors and slot machine vendors.
• Maintains the internal and external appearance of machines and equipment.
• Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies, and procedures.
• Assists with half-prints, paper fills, bill validator jams, bad cash boxes, and other malfunctions on the floor.
• Perform drop procedures in compliance with gaming regulations.
• Perform coin tests, ram clears, and machine moves/installs on machines.
• Perform other related duties as may be assigned by reporting supervisor.
• Ensures a fun and exciting gaming and service experience is provided to each customer by maintaining electronic gaming devices (EGD’s) on the casino floor.
• Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules to meet the business needs of Warm Springs Casino. There is a reasonable expectation you will be scheduled on duty and or on-call days, evenings, graveyards, holidays and or weekends.

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
• Maintain a neat, clean, and well-groomed appearance. Uniforms must be clean and pressed at the beginning of each shift and in compliance with the uniform policy.
• Ability to maintain a calm demeanor during stressful situations.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
• Ability to operate various types of equipment used in your department, for example personal computers, tablets, printers, copy…