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VIP Casino Reservations & Guest Services Supervisor
Job in
Catoosa, Rogers County, Oklahoma, 74015, USA
Listed on 2026-07-11
Listing for:
Cherokee Nation Businesses
Full Time
position Listed on 2026-07-11
Job specializations:
-
Entertainment & Gaming
Event Manager / Planner, Casino
Job Description & How to Apply Below
Hard Rock Hotel & Casino Tulsa, part of the Cherokee Nation Entertainment family, seeks a Casino Services Supervisor to lead the frontline operations of its contact center. You will supervise reservations for hotel, dining venues, and shows to ensure interactions meet Platinum service standards and VIP treatment for premium players.
Responsibilities include monitoring AHT/ACW metrics, updating scripts, coaching staff, and ensuring PCI compliance while managing 24/7 scheduling.
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