Lead Player Services Cashier

Location: Catoosa

Join the team at Hard Rock Hotel & Casino Tulsa as a Lead Player-Services Cashier and play a key role in creating an exciting, guest-focused gaming experience. In this leadership position, you'll oversee daily cash handling operations, mentor team members, and help guests maximize their rewards and entertainment experience. If you thrive in a high-energy environment, enjoy leading others, and have a passion for outstanding customer service, this is the opportunity for you.

* Process guest transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot tickets, and promotional voucher redemptions.

* Provide accurate, timely, and courteous service while handling high-volume cash and non-cash transactions.

* Enroll guests in the rewards program and assist with membership card issuance and account maintenance.

* Promote rewards program benefits, casino promotions, events, and special offers to guests.

* Lead, mentor, and support Player Services Cashiers to ensure compliance with company policies and gaming regulations.

* Verify and balance funds at the beginning and end of each shift.

* Process jackpot payments, special payouts, and required documentation accurately.

* Assist with currency transaction reporting and ensure compliance with regulatory requirements.

* Research and resolve transaction variances through report review and auditing.

* Maintain operational and promotional inventory levels.

* Conduct entry-level player evaluations and outbound guest outreach calls.

* Monitor and maintain accountability for ATMs and kiosks.

* Address guest and team member concerns professionally and escalate issues when appropriate.

* Safeguard company assets and reconcile daily transactions to maintain accurate balances.

* Maintain confidentiality of guest and casino information.

* Keep work areas clean, organized, and professional.

* Perform additional duties as assigned.

* High School Diploma, GED, or equivalent combination of education and experience.

* Minimum one year of cash handling or customer service experience preferred.

* Strong leadership skills with the ability to mentor, coach, and guide team members.

* Excellent verbal and written communication skills.

* Commitment to delivering exceptional guest service and creating memorable experiences.

* Ability to perform basic mathematical calculations accurately.

* Strong attention to detail and ability to handle large-volume cash transactions.

* Ability to learn casino games, promotions, and property amenities.

* Proficiency with computers and job-related software applications.

* Ability to build and maintain positive working relationships.

* Strong decision-making and problem-solving skills.

* Ability to comply with tribal, federal, state, and local gaming regulations and company policies.

* Valid driver's license and proof of liability insurance required.

* Ability to obtain and maintain all required gaming licenses and certifications.

* Ability to work flexible schedules, including evenings, weekends, and holidays.

* Ability to lift up to 50 pounds and work in a casino environment with noise and second-hand smoke exposure.