Operations Shift Supervisor, NB

Operations Shift Supervisor, NB - 31246

We are currently looking for a Full Time Operations Shift Supervisor, NB to join our team located at West Bay Casino and Resort.

Summary:

Supervises Electronic Games employees on designated shift, ensures compliance with all gaming regulations and internal policies and procedures and implements staffing/development plans and related procedures designated to enhance departmental operations and growth.

Responsibilities:

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Ensures employees and resources complete assigned training and development
• Resolves guest complaints using reflective listening, courtesy, and providing financial resolution as needed to create a winning experience for the customer and facility
• Compares machine and ticket discrepancies by using the ACSC system as needed
• Prepares shift reports
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• Ensures all audits, reports and other operational communications are accurate and timely
• Completes a variety of standard and ad hoc reports as required
• Assists staff with accomplishing goals
• Ensures staff stays in assigned areas
• Investigaates and resolves discrepancies
• Resolves minor employee concerns
• Communicates area performance and operational information to line of support
• Approves/denies time off requests
• May direct and support staff in other areas as needed
• Performs all other duties as assigned

Competencies:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Interpersonal skills to motivate, investigate, inspire
• Writes effective communications with team, departments, guests and management
• Keeps written records

Skills:

• Count lrg amts of cash by hand / with cash counting machines
• Basic Computer skills
• Perform minor repairs on gaming machines

Experience:

• 1 year directly related experience

Education:

• High School, GED or Equivalent

Credentials:

• Pass gaming background check
• CN Core Leadership Level 1
• Gaming license or permit as required by assigned position

Working Conditions:

• May work where cigarette smoking occurs
• Bright and Flashing lights
• Fast-paced environment
• May work in loud or noisy areas
• Potential exposure to blue and or white light
• Communications written, verbal
• May be required to assist individuals with unmanaged emotions
• Pass pre-employment drug test
• Hand-eye coordination, reach and grasp
• Manua…