Relationship Banker

Relationship Banker I

We are looking for a Relationship Banker to serve as the single point of contact for customers at First United Bank. The Relationship Banker will master the delivery process and product knowledge to develop customer relationships by performing the following essential duties.

• Maintain a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to:
  Bank Secrecy Act;
  Privacy;
  Fair Lending;
  Regulation E; deposit, transaction and loan accounts.
• Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
• Retain existing customers and develop new customer relationships.
• Serve as customers' single point of contact on all First United Bank products and services.
• Consistently meet and often exceed performance goals and actively participate in all sales campaigns; promote new products and services and educate customers and peers within the bank.
• Participate in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
• Consistently meet customer service expectations by offering excellent service, greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
• Identify and match customer product needs by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.
• Open new accounts, certificates of deposit, and all other ancillary products offered by the bank; answer customer questions, provide account opening information, and ensure that proper paperwork is completed and entered on the computer system.
• Assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Serve customers by processing a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; money orders, savings bonds, traveler’s checks, cashier’s checks, accepting and processing payments for loans and other services.
• Maintain appropriate drawer limits, perform cash verifications and vault duties; verify all transactions, place holds as appropriate and prove cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards policies.
• Seek assistance as needed to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, or other issues.
• Review and resolve account issues listed in insufficient and exception reports on a daily basis.
• Perform security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.

• High School Diploma strongly preferred.
• Some college is strongly preferred.
• One year of retail experience is preferred.
• Cash handling experience is preferred.
• Superior customer service skills required.
• Basic mathematics to solve problems.
• Requires being exact or highly accurate with daily work.
• Ability to effectively read, write, and verbally communicate with customers and co‑workers.
• Ability to manage time effectively and work independently, without close supervisor.
• Ability to use good judgment and exercise decision‑making skills.
• Critical thinking – requires logic and reasoning to identify solutions, conclusions or approaches to problems.
• Ability to multi‑task.
• Maintain a professional attitude and appearance.
• Behave ethically while at work or outside your work environment.
• Active Listening – actively looking for ways to assist customers, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

All Locations:
Pauls Valley-Branch

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