Vice President - Fraud & Disputes

Old Glory Bank is an FDIC-insured bank that offers the best mobile banking solutions for consumers and businesses, from sea to shining sea (
in all 50 states
). Old Glory Bank is committed to serving those who feel marginalized for believing in the greatness of America. Old Glory Bank was co-founded by some of the leading voices supporting freedom and love of country, including former Secretary of Housing and Urban Development Dr. Ben Carson;
Radio and Television Host Larry Elder; country music superstar, TV host, entrepreneur, and songwriter, John Rich; and former two-term Governor of Oklahoma Mary Fallin-Christensen.

We put our customers, community, family, and faith ahead of ourselves. While our home base is our 120-year-old bank in Elmore City, Oklahoma, our team members work to serve our customers remotely from across the country. At Old Glory Bank, there is no DEI or ESG, just PSL – Privacy, Security, Liberty. In less than 3 years, we grew from $10 million in deposits to now $250 million.

We recently announced that we will be become a public company, listed on NASDAQ via De-SPAC transactions, and we intend to be the first chartered bank to fully integrate crypto into daily banking.

The Vice President of Fraud & Disputes is responsible for leading the strategy, operations, and risk management functions related to fraud prevention, fraud detection, investigations, and dispute resolution across digital banking channels. This executive leader will oversee fraud controls across online banking, mobile banking, digital payments, ACH, wire transfers, P2P payments, debit cards, and emerging digital products, while ensuring regulatory compliance and an exceptional customer experience.

The successful candidate will be a hands‑on executive and recognized thought leader in fraud risk management, digital banking fraud prevention, and dispute operations. This individual will bring deep experience from a multi‑state financial institution with a significant digital banking presence and a mature online account onboarding platform.

Candidates who have led fraud and dispute functions during periods of rapid digital growth, online account acquisition expansion, or digital transformation initiatives will be particularly attractive. Experience implementing or enhancing fraud controls within a high‑volume online onboarding environment is highly desirable.

• Develop and execute the enterprise digital fraud prevention and dispute management strategy.
• Establish fraud risk appetite, policies, and operational controls aligned with organizational objectives.
• Lead fraud operations, investigations, dispute processing, and fraud analytics teams.
• Provide executive reporting on fraud trends, losses, emerging threats, and operational performance.
• Oversee fraud prevention and detection programs for:
• Online banking
• Account takeover (ATO)
• Identity theft
• ACH transactions
• Debit card transactions
• Real‑time payments
• Monitor emerging fraud schemes and implement proactive mitigation strategies.
• Drive continuous improvement of authentication, identity verification, and transaction monitoring controls.

• Lead end‑to‑end customer dispute and fraud claim resolution processes.
• Ensure timely and accurate handling of fraud claims and transaction disputes.
• Improve customer experience while balancing fraud risk and regulatory requirements.
• Monitor dispute trends to identify control weaknesses and fraud vulnerabilities.
• Partner with technology and digital banking teams to enhance fraud detection capabilities.
• Leverage artificial intelligence, machine learning, behavioral analytics, and device intelligence tools.
• Implement and optimize fraud monitoring systems, case management platforms, and decision engines.
• Utilize data analytics to reduce fraud losses and false‑positive rates.

• Ensure compliance with applicable consumer protection regulations and banking requirements.
• Maintain effective fraud governance, controls, policies, and procedures.
• Support regulatory examinations, audits, and risk assessments.
• Coordinate with…