Cage Vault Supervisor

Job Description

Full Time | Pay Rate: $21.04 Hourly | Shift Details:
Schedule subject to change due to business needs.

Weekly Earned Wage Access is an option for this position.

Job Purpose or Objective(s):
The Cage/Vault Supervisor is responsible for safeguarding all cash assets and ensuring tip compliance. You will report to the Cage/Vault Shift Manager.

Primary Tasks:

1. Manage Cage Cashiers, Vault Clerks, and OTB Tellers (where applicable) to include resolving associate performance issues, conducting performance management with staff (reviews, address sub-standard performance), promoting teamwork and inclusiveness, training, and auditing/inspecting work of your team to ensure standards are met.

2. Perform vault and cash bank counts. Prepare daily bank deposits.

3. Maintain accurate records of monetary exchanges, authorization forms, and transaction reconciliations, on-site check disbursements and W-9 information.

4. Resolve customer issues, answer public inquiries and immediately resolve customer/associate/management concerns.

5. Provide cashier services, including cashing tickets, and preparing deposits.

6. Prepare reports related to auditing of casino paperwork.

7. Communicate with Managers or Shift Managers concerning any problems, issues, or positive actions.

8. Assist guests with race results, reading programs, advice on types of bets, the issuance of vouchers, and on how to place a bet at location with OTB operations.

9. Perform other duties as may be assigned.

Requirements:

· Use computers to enter, access, or retrieve data.

· Experience handling large volumes of cash

· Able to work with large sums of money.

· Apply basic math (addition, subtraction, multiplication, and division).

· Two (2) years cash handing experience with prior management experience preferred.

Skills:

• Compliance Management
• Expands the Service
• Health & Safety
• Masters Service Conversations
• Navigates Customer Challenges
• Planning & Organizing
• Policy & Procedures
• Property Management Reporting
• Review & Reporting
• Risk Management
• Verbal Communication
• Workflow Management