Registration Clerk

Job Purpose

Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling, etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

• Explains financial policies to patients.
• Collects deductibles, co‑insurance and non‑covered charges as outlined in departmental procedures.
• Answers all incoming calls regarding patient accounts.
• Researches account issues; corrects and/or initiates correction of errors.
• Responds to all requests from the Business Office and/or Central Business Office (CBO).
• Corrects errors, refers insurance issues to the Business Office and/or CBO, and ensures correct and timely billing.
• Initiates outgoing telephone contact to receive payment and/or increase cash collection.
• Responds to or forwards as needed all non‑cash business office correspondence.
• Assists registration and medical records as necessary.
• Prepares standard registration/admission forms for patients or transfers related tasks.
• Provides backup or coverage for other employees within the department as needed.
• Other duties as requested.

• The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
• Exhibits positive customer service behavior in everyday work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.
• Communicates accurately and appropriately.
• Handles difficult situations in a discreet and professional manner.
• Holdself‑accountable for professional practice.
• Participates in performance improvement activities utilizing principles to support and improve departmental goals.
• Demonstrates knowledge of unit goals and is active in committees and projects to achieve these goals.
• Keeps current with literature regarding changing practices, interventions and best practices.
• Assumes responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
• Acts as a preceptor as requested.
• Demonstrates excellent work attendance and actively participates in a variety of meetings and training sessions as required.
• Adheres to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

• High School Diploma/GED.
• One‑year scheduling in a medical business office setting.
• Excellent customer service skills.
• Knowledge of health insurances and respective regulations.

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
• Constant sitting is required.
• Frequent standing and walking is required.
• This job requires visual abilities, auditory abilities, must be intact to perform duties.

• Entry level

• Full‑time

• Administrative

• Business Consulting and Services