Pratice Administrator

Location: Anadarko

Department:
Administration Position:
Practice Administrator, Level A (0 - 1,000 Encounters)
Employee Category:
Exempt Reporting Relationship:
Chief Clinic Operations Officer Character Qualities:

Availability—Making my schedule and priorities secondary to the needs of those I serve.

Flexibility
- Willingness to change plans or ideas without getting upset

Discretion—Recognizing and avoiding words, actions and attitudes that could bring undesirable consequences.

Alertness-Being Aware of what is taking place around me so I can have the right responses

Summary of

Duties and Responsibilities:

Supervision of clinic staff under the direction of the Regional Director of Operations. Coordinates day to day operations of the team in the healthcare site. The Practice Administrator supports the development and implementation of programs, policies, procedures, and process improvements in collaboration with the Practice Supervisor. The Practice Administrator will ensure patients are receiving care that is respectful, responsible, and responsive to individual needs, preferences, and values along with ensuring positive patient experience and patient access.

The Practice Administrator is to support the health center’s quality improvement and ensure productivity goals are met by supervising staff to ensure timely and accurate delivery of services. Decision- making responsibilities are expected. Incorporate and promote the “Patient First Experience” throughout all areas of the clinic.

Primary Duties and Responsibilities:

Supervises and coordinates duties and daily activities of all support staff. Troubleshoots day to day staff/work related issues. Provides overflow coverage for all support staff positions.

Practice Administrators will create action plans, coach, and implement performance improvement workflows.

Recommends, develops, and implements improvements for the practice.

Informs about current trends, problems, and medical activities to facilitate policy making.

Maintains open communication with providers and troubleshoots any situations that may arise between provider and medical support staff.

Identifies and implements opportunities to build employee morale and provides individual recognition and motivation when indicated.

Maintains adequate inventories of all medical and office supplies and orders supplies through purchasing coordinator, as needed.

Collaborates with the Practice Supervisor and assists under provider’s direction with medical emergency situations as necessary.

Assists patient service representative staff and follows verification of income processes. Coordinates and follows sliding scale policy and free waiver.

Set up patient payment arrangements/deferrals for billing department to ensure timely filing and payment.

Sets up patient scheduling and templates for providers, as needed.

Oversees all daily deposits and petty cash. Monthly assists accounts/payable department with audits. Addresses and short or long deposits with appropriate support staff.

Investigates any concern of patient and cooperates with Compliance, Safety and Privacy Officer.

Coordinates patient satisfaction and patient flow surveys.

Trains Practice Supervisor in clinic processes.

Ensures that appropriate procedures are applied related to HIPAA policy with regard to patient records.

Approves staff time-off and collaborates with Practice Supervisor arranges coverage for all direct report absences.

Prepares and conducts staff meetings and attends leadership meetings to provide staff feedback and areas of concerns iews and verifies timesheets for all staff and coordinates provider time off as approved by Medical Director.

Works with and reports to Regional Director of Operations to implement programs as appropriate.

Hires and supervises personnel to assure efficient workflow of the department(s).In collaboration with Practice Supervisor evaluates performance. If necessary, monitors progressive discipline and recommends termination. Manages departmental workload by assigning/reassigning duties and responsibilities as required to accommodate changing priorities and conditions. Establishes and maintains performance feedback and employee communication…