Part-Time Patient Access Customer Service Representative

Location:

Ascension St. John Medical Center

Shift: PRN, as needed. Minimum required hours per month: 48, 24 on call, additional shifts available.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. Your role includes helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast‑paced environment, and building trust with patients during moments when they may be scared, confused, or overwhelmed.

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast‑paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

What you’ll do day‑to‑day:

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements:

• High School Diploma or GED
• Strong customer service experience
• Ability to pass a background check, drug test, and meet vaccination requirements

Preferred:

• Medical or healthcare experience (but not required)

Your Healthcare Career Starts Here. If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you.

The base pay range for this US‑based position is $16.00 – $22.95 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

The Company is committed to providing a workplace free from harassment based on any of the protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for assistance.