Patient Service Representative , Bilingual

Overview

Patient Service Representative I (bilingual required) – Department:
Administration

Patient Service Representative I

Non-Exempt

Practice Administrator

• Attentiveness — Showing the worth of a person or task by giving my undivided concentration.
• Enthusiasm — Expressing my joy in each task as I give it my best effort.
• Joyfulness — Maintaining a good attitude, even when faced with unpleasant conditions.
• Patience — Accepting a difficult situation without giving a deadline to remove it.
• Punctuality — Showing esteem for others by doing the right thing at the right time.

Answers telephones, schedules appointments, obtains patient information, prepares chart for examination, and collects and secures payments at patient check-out. Provides back-up and overflow coverage for Front Office Telephone Operator(s).

• Receives patients at the reception window.
• Obtains required information/documentation from patient at check-in.
• Obtains financial and family information and updates it for each patient on each visit, including address, phone, insurance coverage, and DOB.
• Updates information and makes changes as necessary in the electronic medical records.
• Schedules appointments in electronic medical records.
• Posts charges and payments at the time of check-out for patient.
• Verifies any late or open balances and reminds patient of the outstanding balance.
• Calls billing assistance to help patient with balance owed questions.
• Accepts payments and ensures daily collections are secured.
• Balances daily transactions.
• Maintains orderly waiting area and coordinates with custodial staff as needed.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Ensures office equipment is in good working order and Notifies appropriate staff member if problems arise.
• Accepts direction from the Practice Administrator or the Physician on staff.
• Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provides leadership and works with all staff to achieve the goals of the “Triple Aim” of healthcare reform.
• Embodies strong personal character with open and honest communication, integrity, adaptability, and sound judgment. Demonstrates leadership in the department and community; exercises responsible problem-solving and accountability.
• Performs other duties as assigned.

• Able to lift a minimum of 25 pounds.
• Able to sit for long periods of time.

• High School Diploma or GED.
• Possesses legible handwriting and basic mathematic skills.
• Ability to work with the public.
• Ability to enter simple data and basic keyboarding knowledge.
• Able to communicate with patients and staff.
• Trustworthy handling confidential information.
• Able to work in an active and stressful environment.
• Able to work with difficult patients from time to time.
• Bilingual (English/Spanish).

• One or more years of clerical experience.
• One or more years of customer service experience.