Medical Services Coordinator; CMA

About the Role

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

(Job Summary) The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in‑person and remote patients and clinicians.

$18.00 – $19.00 per hour, plus quarterly bonus/incentive potential.

9228 S Mingo Rd. Suite 101; 103 Tulsa, OK 74133

• Operational Excellence:
  Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Patient Support:
  Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA). Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy.
• Manage phone systems:
  Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc.; ensure accuracy of patient pharmacy information in the medical record.
• Scan all hard copy correspondence into patient’s EHR record.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalated for assistance.
• Assist in coordination of external referrals for patient care.
• Clinician Support:
  Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.; coordinate with clinicians pertaining to any additional patient questions; aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.).

• Ability to multitask and prioritize duties to support delivery of high‑quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

High School or equivalent required; associate’s / bachelor’s degree preferred.

1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

• Behave Ethically:
  Understand ethical behavior and business practices and ensure own behavior and that of others are consistent with these standards and align with the values of the company.
• Build Relationships:
  Establish and maintain positive working relationships with others internally and externally to achieve the organization’s goals.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Growth Mindset:
  Actively look for ways to improve processes/performance; assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.
• Flexibility and Adaptability:
  Willingness to be flexible in responsibilities and easily adapt to the company’s needs.
• Organization & Attention to Detail:
  Set priorities, develop a work schedule, and monitor progress toward goals, and track details, data, information; understand the need for accurate information in data entry and…