Customer Success Consultant

Employer Industry: Healthcare Technology

• Salary up to $
• Opportunity for career advancement and growth within the organization
• Collaborative and high-growth work environment
• Chance to make a significant impact on customer satisfaction and healthcare outcomes
• Work closely with executive teams and C‑Suite clients
• Engage in innovative healthcare solutions that prioritize value‑based care

• Manage and take ownership of assigned accounts, focusing on customer satisfaction and total cost of care outcomes
• Build strong executive relationships and assist with resolving customer issues in partnership with internal teams
• Identify high-risk customers early and collaborate with internal teams to take necessary actions
• Execute renewal strategies across teams, highlighting customer benefits from digital and advanced primary care services
• Track key performance indicators, such as customer health and retention, using Customer Success Scores

• BS in Business or Healthcare Administration; MBA preferred
• Minimum of 5+ years in client-facing leadership roles with direct experience in value-based care and health plans
• Experience with benefits consultants and health benefits ecosystems
• Proven experience with large and complex customers
• Strong critical thinking skills and ability to use data to identify trends and risks

• Demonstrated excellent presence and communication skills at all levels of the client organization
• Strong leadership, strategic thinking, and problem-solving abilities
• Passion for changing healthcare and improving patient outcomes

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