Manager Physician Practice

Summary

The Practice Manager oversees operations within practices, providing leadership and direction around practice operations and instilling the mission, vision, and values of the areas they lead. They ensure patient access, financial performance, efficient operations, effective growth, colleague development, and optimal patient experience.

• Ensures that all relevant local, state, and federal guidelines as well as LVHN policies and training are maintained by the practices, including the LVHN Compliance Policy.
• Communicates financial information to direct reports along with triad leaders and Administration.
• Communicates visit and volume information in conjunction with, or in the absence of, practice lead to all physicians and APCs within the practice.
• Assumes responsibility for financial performance, supporting the budget development processes, budget expense monitoring, net patient revenue tracking, expense management, variance inquiry and explanation, and labor management.
• Monitors and responds to trends in patient experience.
• Performs service recovery duties for appropriate issues using sound judgment.
• Maintains working knowledge of quality efforts within areas of responsibility and supports high‑quality, patient‑centered care, including implementation of quality initiatives where appropriate.
• Facilitates performance management of all reports, including hiring, counseling and discipline, performance evaluation, professional development, retention, and training.
• Addresses performance issues promptly, fairly, and appropriately using sound judgment in compliance with organizational policy and applicable laws and regulations.
• Encourages a culture of professional development and serves as a role‑model for triad leaders in areas of responsibility.

• Bachelor’s Degree; in lieu of a bachelor’s degree, an associate’s degree with previous physician practice management experience is required.
• 2 years of relevant experience.
• Experience in healthcare required.
• Supervisory experience directing others’ work required.
• Ability to lead and coach staff while simultaneously functioning as a member of a team.
• Ability to initiate, accept, and adapt to change.
• Excellent computer skills including electronic medical record (EMR) and Microsoft Office suite.
• Demonstrated strong leadership, communication skills, and mature emotional intelligence.
• Demonstrated financial skills including budget, budget variance analysis, and action plans.
• Demonstrated ability to partner with stakeholders to achieve goals.
• Direct knowledge of practice management system or equivalent analytics software experience.

• Bachelor’s Degree in Business Administration, Healthcare Administration, Public Health, Nursing, or related field.
• Experience in a physician office practice highly preferred.

• Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use. Patient care providers may be required to perform activities specific to their role, including kneeling, bending, squatting, and performing CPR.

Work Shift:

Day Shift (Monday‑Friday 7:00am‑4:00pm)

Address: 5649 Wynnewood Drive, Laurys Station – Wynnewood Drive

Primary

Location:

Laurys Station – Wynnewood Drive, Position Type:
Onsite

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, employees, or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.