HPG Catoosa Primary Care - Front Office Supervisor

Job Summary

The Front Office Supervisor is a multi‑tasking position that manages all front‑end functions including customer service, telephone management, scheduling, registration, co‑pay collections, time‑of‑service account management, coding review, charge entry, appropriate cash and end‑of‑day closure procedures, and supervision of associates performing these tasks. The role uses multiple programs for filing and EMR chart maintenance, ensuring provider schedules are populated, telephone protocols are followed, and full registration information is captured.

The Supervisor oversees timely charge entry, cash drawer protocols, patient account balances, claim edits, and collaborates with patients, physicians, staff, and management to maintain respectful patient care and accurate processing.

• Education:
  
  High school diploma required; college‑level coursework or degree strongly preferred.
• Experience:
  
  5 years in relevant area or equivalent education/experience. Supervisory experience and/or physician practice experience preferred.
• Skills:
  
  Excellent customer service, teamwork, medical procedural coding (CPT/ICD‑9), medical software & PC proficiency, 40
  
  WPM typing, oral & written communication, ability to interpret policies, prioritize, use judgment, strong organization, problem solving, and interpersonal relationships.

• 403(b) matching (retirement)
• Dental insurance
• Employee assistance program (EAP)
• Employee wellness program
• Employer‑paid life and AD&D insurance
• Employee‑paid short‑ and long‑term disability
• Flexible Spending Accounts
• ICHRA for health insurance
• Paid annual leave
• Vision insurance

Vitruvian Health serves northwest Georgia and southeast Tennessee with more than 80 access points, including Hamilton and Bradley Medical Centers. Built on a legacy of trust, innovation, and exceptional care, the organization is committed to strengthening community health and supporting the growth and well‑being of every team member. Core values—Professionalism, Respect, Integrity, Diversity, and Excellence—guide every interaction.