Director of Intensive Services

Job Title

Essential duties and responsibilities include the following. Other duties may be assigned. Ensures program adheres to agency policy and procedures, as found on SharePoint. Also adheres to CARF and DMHSAS standards and criteria that apply to CCBHCs, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid, OHCA, and SAMSHA regulations. Supports and promotes a service environment for individual in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.

Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives. Establishes and maintains professional working relationships with supervisor and peers and develops integrated service provisions with other programs. Can effectively work within a team or group setting cohesively. Directs and supervises clinical aspects of the Intensive Services both at the URC and outpatient levels of care.

Works closely with other director to ensure Case Management/Care Coordination and group services have continuity and collaboration. Assists the Clinical Director in development and implementation of written program goals and outcome criteria that guide and support the provision of services. Oversees grant management as well as new grant proposals. Demonstrates the ability to oversee multiple programs. Oversees program budget and works closely with Finance Office.

Directs program development and grant coordination of Intensive Services at URC and Outpatient levels of care in adherence with CCBHC regulations. Works to expand and enhance all programs. Provides input to supervisors of programs supervised on the professional performance of individuals privileged to provide clinical services in the program. Determines and approves of staff training needs, consultation and education needs, and training/orientation of new staff.

Aids in providing direct services, and training in areas of crisis diversion and intervention to remain attentive to the needs of individuals and provide, as needed, debriefing related to incidents, incident reporting, consultation, etc. Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and conducts follow up on the outcome of services provided. Oversees and assists clients in transitioning from a higher intensity level of services or to a lower intensity of services that are appropriate based on the client's needs.

Oversees and assists clients in developing an individualized recovery plan that focuses on personal and interactive problems, independent living skill needs, defining goals, and to plan action reflecting interests, abilities, and needs. Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information Provides for scheduling and supervising assigned staff in the provision of services, clinical record keeping and reporting procedures and ensuring staff receive best practice trainings.

Directs 24 hr staffing patterns and as needed coverage for URC to ensure it is fully staffed at all times. Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service. Directs outreach and engagement efforts for clients and other professionals at inpatient levels of care to facilitate referrals and client participation in services.

Builds and maintains a good community relationship with Crisis Centers and Inpatient Hospitals Establishes and maintains professional working relationships with other agencies and community partners. Monitors and approves, as appropriate, staff time sheets, leave requests, schedules, travel, and performance related to program requirements and goals. Will assist in providing new staff orientation and training;…