Medical Secretary​/Personal Assistant | East Lancashire Hospitals NHS Trust

The Emergency Department Medical Secretary / Personal Assistant provides comprehensive, confidential administrative and secretarial support to Emergency Department and Acute Medicine consultants and the wider medical team. The role is central to the effective functioning of the ED, supporting timely clinical correspondence, discharge documentation, investigation results management, complaints coordination, and governance activity. Acting as a key point of contact for patients, clinicians, and external stakeholders, the post ensures accurate information flow, supports patient safety through robust tracking of results and correspondence, and enables clinical and senior staff to focus on patient care, flow, and operational decision‑making within a fast‑paced emergency care environment.

To provide comprehensive, confidential administrative and secretarial support to Emergency Department consultants and clinical teams, enabling safe patient care, effective patient flow, and timely governance, complaints, and clinical communications within a fast‑paced emergency care environment.

Working for our organisation offers the opportunity to be part of a large, busy Emergency Department within a forward‑looking NHS Trust committed to safe, compassionate, and high‑quality care. Staff are supported through strong clinical leadership, multidisciplinary teamwork, and a culture of learning and improvement. The Trust values its administrative and secretarial workforce as an essential part of the patient pathway, recognising the vital contribution they make to patient safety, experience, and operational flow.

Employees are encouraged to develop skills, contribute to service improvement, and work flexibly within a supportive and inclusive environment.

Please refer to the attached job description for full details of the main duties and responsibilities of this role.

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