Float Patient Service Specialist, Day Shift, Imaging Services

Outpatient Imaging - Blackwell

As a Patient Service Specialist you will:

• Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
• Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
• Obtains documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
• Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
• Counsels’ patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
• Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
• Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities.
• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
• Prints and reviews daily scheduling reports; distributes as appropriate.
• Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
• Reviews reports to ensure charge has been entered for each appointment.

• High School Diploma, or Two years college degree is preferred.
• Three years’ experience in providing customer services is necessary.
• Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with Medical insurance and medical terminology is necessary.
• Typing skill of 30 wpm is necessary.
• Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in physician office and/or ambulatory care setting

Work Schedule:

Employment Type:

Full-time Hours per Week: 40 Typical Daily

Schedule:

Monday
- Friday 8:00am- 4:30pm;
Must be available to float to all our locations in Rockville, Germantown, and Silver Spring. Shift Type:
Evening Shift Pay Range: $19.64 - $25.65 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Non-Exempt)

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

Adventist Health Care is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a…