Medical Support Technician

Medical Support Technician - 31502

We are currently looking for a Full Time Medical Support Technician to join our MST Group A team located at the Purcell Health Clinic.

Summary:

Provides front desk support, identifies third party benefits such as Medicare, Medicaid and or private insurance, performs registration according to Chickasaw Nation eligibility guidelines and prepares the appropriate documents for the professional staff needed for the visit.

Responsibilities:
Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served; maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations; properly reactives a retired / archived record; flexibility in cross-training and providing coverage for clinic to clinic; establishes a visit in the electronic health record for provider and clinical staff through the check in process;

determines the eligibility of patients seeking health care; reviews and corrects as necessary registration error reports with a supervisor; explains the program to beneficiaries; performs pre-registration duties when applicable; provides a Routing slip, Medication Reconciliation List and other documents as appropriate to the patient; schedules new patient, referral and follow-up appointments, handles all cancellations, and communicates appointment reminders; collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures;

communicates the advantage of our health system billing the patient's insurance from the patient standpoint as well as the facility standpoint; utilizes Vista Imaging Software for required scanning of documents; completes quality assurance by MST and accuracy rate standard at 98%; serves in the capacity of a receptionist by greeting patients with a smile, courtesy and in a professional and prompt manner prior to obtaining all the information and documents required;

treats all patients, family members of patients, and guest with the upmost respect; maintains offices supplies, forms and equipment in levels sufficient for optimal office functions; assists in maintaining a friendly, clean, safe and neat work environment; manages and operates office equipment safely; refers patients as appropriate for Medicaid and or Medicare eligibility; generates text message appointment reminders and runs Alert Solution reports for cancellations, when applicable;

provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency; completes all training and development requirements and participates in continuing education opportunities; works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - maintains a clean, organized work area and ensures a safe environment - maintains and promotes professionalism - punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - adheres to Chickasaw Nation dress code standards;

maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area; performs all other duties as assigned.

Competencies:

Essential:
Able to follow instructions, both written and oral; able to adhere to all scheduling and attendance requirements; ability to maintain a high level of confidentiality in all matters; honesty, truthfulness, reliability, accountability; able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines; possess basic knowledge of medical terminology;

knowledge and understanding of the Resource and Patient Management System (RPMS); knowledge of Indian health eligibility; working knowledge of managed care, health plan eligibility, benefit determination, and precertification's; knowledge in the use of office automation equipment, basic computer skills and typing is necessary; ability to multitask; establishes professional working relationships as appropriate; able to verbally communicate in a professional and positive manner with other team members, departments, guests and management;

writes effective communications with team, departments, guests and management.

Skills:

Essential:
Electronic health record software as appropriate; printers and scanners; accurately type 30 words per minute.

Experience:

Nonessential: 3 years directly related experience.

Education:

Essential:
High School, GED or Equivalent.

Credentials:
Essential:
Pass general background check.

Working Conditions:

Essential:
Works in an office setting; frequently bend, kneel, stoop, push, reach; frequently lift and or carry and or carry up to 10 lbs; sometimes lift and or carry up to 25 lbs; sitting up to 100% of shift; standing up to 50% of shift; walking up to 50% of…