EVS Lead

Casino
69300 East Nee Road
Quapaw, OK 74363, USA

• Assists management in the operations of EVS including the cleaning of the casino, public access areas and catering/banquet rooms on an assigned shift.
• Assist with instruction and training of EVS staff.
• Maintain exceedingly high standards of cleanliness and sanitation.
• Monitor areas to ensure proper appearance of facilities is maintained through use of checklists and visual inspections.
• Monitor inventory/supplies and recommend purchase of supplies to supervisor.
• Perform EVS duties along with staff as deemed necessary.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner always. Maintain a professional work environment with supervisors and staff.
• Assist in other projects, as required.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Communicate effectively with supervisors and managers.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24‑hour schedule.
• Shall be responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff.
• Maintain inventory of department office supplies and requisition items on a weekly basis or when needed.
• Answer phone calls. Take detailed and accurate messages and take initiative to solve problems or provide requested information.
• Shall assist the department managers and supervisors as needed.
• Assist in other duties and projects as assigned.
• Outstanding example of and a credit to Downstream Casino Resort.

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a minimum of 18 years of age or older upon employment.
• High School diploma or equivalent required.
• Minimum of one (1) year experience in the field of environmental services.
• Minimum one (1) year of supervisory experience preferred.
• Must be familiar with proper use of all cleaning equipment and chemicals.
• Proficient computer skills preferred.

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

Adequate manual dexterity to operate cleaning equipment.

Occasionally lifts/moves over 25 pounds of cleaning equipment.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.

Employees must work with cleaning chemicals, and must be able to properly dilute, use and ensure their safety, as well as that of others who come in contact with chemicals.

Occasional travel is required.

Must be able to climb and descend ladders.

Must be able to stand, walk, and move through all areas of the casino.

Maintain physical stamina and…