Hotel Reservation Agent 2nd shift varies

Hotel Reservation Agent

This position is responsible for booking for all events and concerts to include setting up room blocks and will be taking all phone reservations. Responds to communications from guests, travel agents, and referral networks concerning reservations by telephone, voicemail, or through a central reservation system.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

AGENT/HOST

DUTIES AND RESPONSIBILITIES:

• Processes reservations by telephone or voicemail.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Assists in preregistration activities when appropriate.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Tracks future room availability on the basis of reservations.
• To be aware of all front desk procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Open and close the availability as and when required of hotel on the hotel website.

DEPARTMENT OPERATIONS

Covers for staff as necessary due to employee shortages.

Remains alert to any unusual or questionable activity by Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

Maintains excellent working relationships with other company staff, vendors, and contractors.

Performs all other related and compatible duties as assigned.

REGULATORY COMPLIANCE

Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization are understood and enforced by departmental personnel.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws.

Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Judgment/Decision Making

Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guest.

Continually evaluates means and methods of departmental operations to ensure maximum efficiency.

COMMUNICATION

Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage and company newsletter.

On an individual basis or in a group format, explain why, shares information, and communicates the purpose of decisions to applicable staff.

Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individual must be at least 21 years of…