Front Desk Agent

Front Desk Agent

Thackerville, OK

We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check‑ins and check‑outs.

$16 to $18 per hour

• Create Unforgettable Experiences:
  Be the heart of guest satisfaction by ensuring every guest feels welcome and valued from the moment they arrive.
• Seamless Check‑Ins & Check‑Outs:
  Manage guest registrations, check‑ins, and check‑outs with precision and a smile.
• Handle Guest Requests & Inquiries:
  Respond to phone calls, reservations, and inquiries with a positive attitude and a helpful approach, offering guests valuable information about the hotel and surrounding area.
• Support Revenue Management:
  Play a key role in driving the hotel's revenue strategy by accurately managing guest preferences and room assignments.
• Resolve Guest Concerns:
  Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression.
• Collaborate Across Teams:
  Work closely with departments to ensure guests receive outstanding service and their needs are always met.
• Maintain a Welcoming Environment:
  Keep the front desk and lobby areas spotless, ensuring every guest feels right at home.
• Stay Prepared:
  Follow emergency procedures and be an active participant in the hotel’s Safety Committee to ensure the safety of both guests and staff.
• Adapt to Business Needs:
  Be flexible and ready to work various shifts to support our business needs, ensuring a smooth operation at all times.

• Passion for Hospitality:
  Previous experience in the hospitality industry is a plus, but a positive attitude and willingness to learn are key.
• Strong Communication
  
  Skills:
  
  You’ll need to be a confident communicator, fluent in English, both written and spoken.
• Attention to Detail:
  Your organizational and problem‑solving skills will help you excel in a fast‑paced, ever‑changing environment.
• Tech‑Savvy:
  Comfortable using computer systems and applications related to guest reservations and reporting.
• Confidentiality:
  You’ll handle sensitive guest information, so integrity and confidentiality are a must.
• Multitasking Ability:
  You’ll need to juggle multiple tasks while maintaining a calm and friendly demeanor.

• Uniform & Grooming:
  You’ll be representing the hotel, so a neat, clean, and professional appearance is a must.
• Physical Demands:
  Must be able to lift up to 25 pounds, bend, reach, and move around your workspace comfortably.
• Safety First:
  Be trained in Personal Protective Equipment (PPE) and follow safety procedures for the well‑being of all.
• Training & Certification: CPR and First Aid certification is a bonus, and we’ll support you in obtaining any necessary certifications.

• Dynamic Work Environment:
  Work alongside a dedicated team of professionals in a hotel that’s known for its commitment to excellence.
• Growth Opportunities:
  We support your career development and provide opportunities for advancement within our company.
• Employee Benefits:
  
  Enjoy a range of benefits designed to support your well‑being, including health plans and discounts.

If you’re ready to bring your hospitality skills to an exciting, fast‑paced environment, we’d love to hear from you. Apply today and take the first step toward a fulfilling career with us!

Position Information

Company:
Winston Hospitality, Inc.

Position:
Front Desk Agent

Status:
Full Time

Shift: First (Day), Second (Afternoon)

Req #:

Date Posted:
June 08, 2026

Location:

21444 World Way Drive, Thackerville, US, OK, 73459

Job Category:
Staff