On-Call/PRN Hotel Front Desk Clerk Job Hochatown Oklahoma USA,Hospitality / Hotel / Catering

Location: Hochatown

Job Purpose or Objective(s): As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.

Pay Rate: $16.50 per hour | On-Call/PRN | Schedule based on business needs.

Weekly Earned Wage Access is an option for this position.

Primary Tasks:

You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.

Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.

Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.

Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.

You will settle bills through credit card or cash transaction.

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.

Assign rooms and create rooming, housekeeping, and maintenance lists each day.

Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.

Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.

Perform other responsibilities as assigned.

Job Requirements:

Basic computer and keyboarding proficiency.
Must be Customer-focused.

Skills

Builds Customer Loyalty
Commercial Acumen
Customer Service Delivery
Customer System Operation
Customer-Focused Approach
Masters Service Conversations
Office Systems
Policy & Procedures
Verbal Communication

#J-18808-Ljbffr

On-Call​/PRN Hotel Front Desk Clerk

On-Call/PRN Hotel Front Desk Clerk