Casino Senior Catering and Conference Services Manager

Job Purpose or Objective(s):

The Conference Services Manager details and coordinates social and private group events. You will coordinate all corporate meetings, corporate and social events, weddings, group functions and group activities booked through the Sales Department. You will report to the Director of Catering & Conference Services.

• Oversee the customer experiences from file turnover through the post event phase; ensure seamless turnover from sales to service. Identify operational challenges associated with your group and work with Choctaw staff and customer to solve the challenges or develop alternative solutions.
• Coordinate with Sales Managers, Meeting Concierge and Banquet Staff to ensure all details of the contract are delivered.
• Detail and manage the planning, execution and guidance of assigned events and up-sell group events (with a working knowledge of food and beverage operations and procedures) with the client.
• Secure catering and conference only events along with the administration and planning of group meetings; solicit, negotiate and book new and repeat business while maximizing banquet space for catering only events.
• Communicate all group specifications to the operational departments by creating banquet event orders (BEOs), holding internal and external Pre-Con Meetings, and attending weekly BEO and Resume meetings; obtain rooming list from clients based on cut-off day and send to Group Reservations Manager to enter into the hotel system.
• Perform other duties as assigned.

• Bachelor’s Degree or equivalent experience in Hotel, Sales or Event Center Operations.
• Set-up, complete, and follow-up on events.
• Skills for negotiation and interpretation of contracts, analysis decision-making.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Previous experience working in a similar resort setting.
• Three (3) year prior Catering and Conference Services, including Food and Beverage experience in hospitality industry.