Operations & HR Director

Overview

Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity.

• Bachelor’s degree required;
  Master’s preferred in Human Resources, Business Administration, Organizational Development, or a related field.
• 8+ years of progressive experience in human resources, operations, or organizational management.
• 3+ years of people management and/or team leadership experience.
• Experience in nonprofit, education, or technology environments strongly preferred.
• Demonstrated success building organizational systems, workflows, and documentation from the ground up.

• Advanced interpersonal and ethical judgment in handling highly sensitive and confidential matters.
• Exceptional written and verbal communication skills with the ability to translate complex concepts into clear guidance and documentation.
• Strong systems‑thinking and process‑design capability, with a continuous improvement mindset.
• Strategic planning and project management skills, including the ability to set priorities and lead cross‑functional initiatives.
• Ability to influence and partner with senior leadership and managers across the organization.
• Strong analytical and problem‑solving skills with a bias toward scalable solutions.
• Proficiency with HRIS platforms and productivity tools (Google Workspace).

• Design, implement, and continuously improve organization‑wide HR and operations systems, including onboarding, offboarding, performance management, and employee lifecycle workflows.
• Identify gaps in infrastructure and proactively develop solutions through policies, procedures, templates, and technology.
• Establish documentation standards and maintain a centralized, accessible knowledge base for HR and operations.
• Lead testing, refinement, and iteration of systems to ensure usability, compliance, and scalability.

• Serve as senior HR leader and trusted advisor to executive leadership and people managers.
• Develop and oversee HR policies and practices that support equity, inclusion, compliance, and organizational effectiveness.
• Provide guidance on employee relations, performance management, and corrective action processes.
• Ensure alignment between organizational values and HR practices.

• Lead recruitment strategy and execution, including workforce planning, equitable hiring practices, and selection processes.
• Oversee and continuously improve onboarding systems and manager enablement tools.
• Ensure compliance with employment eligibility and hiring regulations (including USCIS Form I‑9 requirements).

• Provide executive‑level oversight of HRIS and benefits systems (Paycom, Carefirst, Health Equity, UNUM).
• Ensure integrity of HR data and reporting; use data to inform decision‑making and process improvements.
• Evaluate and recommend new platforms or tools to enhance efficiency and employee experience.

• Provide strategic oversight of benefits administration and annual open enrollment.
• Lead communication strategy and employee education regarding benefits and compensation‑related processes.
• Partner with brokers and vendors to evaluate benefit offerings and cost‑effectiveness.

• Own and evolve the performance management framework, including evaluation cycles, tools, and training.
• Partner with managers to build strong feedback cultures and ensure consistent application of performance processes.
• Develop and maintain templates and…