Technical Documentation Specialist

Technical Documentation Specialist About the Role

The Technical Documentation Specialist is responsible for creating, maintaining, and improving customer- and internal-facing documentation for CAI’s Process Manufacturing products. This role works closely with Product Management, Engineering, Support, and Services to translate complex ERP functionality into clear, accurate, and user-friendly documentation. Success is measured by documentation quality, usability, adoption, and reduced support friction.

Hybrid – Bangalore, India

• 4–7 years total experience
• 3+ years creating technical or product documentation for SaaS or enterprise software

• Documentation tools (Confluence, Mad Cap Flare, Adobe Frame Maker, or equivalent)
• Knowledge base and help center platforms
• Version control and content management workflows
• ERP and SaaS application environments
• Basic API and data-flow awareness for documenting integrations
• Collaboration tools (Jira, Slack, product release tools)

Required:

• Strong experience writing and maintaining technical documentation for complex software products
• Ability to translate ERP workflows into clear user guides, release notes, and help content
• Strong attention to detail and content organization
• Experience collaborating with Product, Engineering, Support, and Services teams

Preferred:

• Experience documenting ERP, manufacturing, or supply chain software
• Familiarity with Agile release cycles and documentation tied to product releases
• Experience supporting a global team