Help Desk​/Desktop Support Analyst

Location: Medicine Park

Description Our client in the telecommunications space is looking for a hands-on Technical Support Specialist to support end users across the corporate office and remote locations. This person will be a key resource for day-to-day IT support and help keep systems running smoothly.

What you'll do:

Provide onsite and remote support for employees across the organization

Troubleshoot hardware and software issues on desktops and laptops (Windows environment)

Support Microsoft 365 including Outlook, Teams, and basic admin tasks

Reset passwords and assist with account access issues

Handle email troubleshooting and general user support requests

Install, configure, and maintain printers and other peripherals

Set up new users including equipment, accounts, and system access

Track and resolve tickets in a timely, customer-focused manner

Escalate more complex issues when needed

What they're looking for:

Experience providing end user support in a corporate environment

Strong working knowledge of Microsoft 365

Experience with desktop support (Windows), printers, and basic networking concepts

Comfortable supporting users both in person and remotely

Solid troubleshooting skills and ability to work through issues independently

Strong communication skills and a service-oriented mindset

Nice to have:

Experience with a ticketing system

Basic understanding of Active Directory or user account management Requirements - Previous experience providing end-user technical support within a corporate or business setting.

- Working knowledge of Microsoft 365, including core applications and basic administrative support tasks.

- Hands-on experience supporting Windows-based desktop and laptop environments.

- Familiarity with printers, peripheral setup, and foundational networking concepts.

- Ability to assist users effectively both onsite and through remote support methods.

- Strong troubleshooting skills with the confidence to investigate and resolve issues independently.

- Clear communication skills and a customer-focused approach to technical support.

- Exposure to Active Directory, user account administration, or service desk ticket management is preferred. Technology Doesn't Change the World, People Do.®

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