Director, Network Infrastructure

Position Title:

Director, Engineering & Connectivity

Department:
Interconnection

Corporate Area:
Digital & Marketing

Status:
Fixed Term (Fixed Term), Full time

Exempt Manager

Title:

Sr. Director, Interconnection Technology

The Director, Network Infrastructure leads the planning, design, implementation, and ongoing oversight of the PBS Interconnection networking infrastructure in close coordination with managed service providers, system integrators, vendors, stations, and service sites. This role supports a modern, IP-centric connectivity and media delivery ecosystem serving the public media system, including national distribution, contribution workflows, and station connectivity. The environment encompasses managed internet transport, cloud-integrated infrastructure, and distributed station edge systems.

The Director establishes and governs technical standards, ensures service performance and reliability, and aligns vendor execution with organizational strategy. In partnership with stations and service sites, the role supports connectivity, resiliency, and infrastructure alignment to maintain a secure, scalable, and sustainable national distribution network.

• Define and maintain long-term network and IP media transport architecture standards
• Oversee deployment and operation of physical and logical network components including routers, switches, firewalls, and edge systems in coordination with service providers
• Monitor network performance and service health, track key metrics and trends, and produce regular reports
• Maintain comprehensive technical documentation and design principles

• Serve as technical lead for managed service provider and, as applicable, last mile connectivity service oversight
• Identify issues and coordinate with vendors to troubleshoot, expedite and resolve incidents in a timely manner, ensuring adherence to service levels and continuous improvement
• Translate contractual commitments into measurable SLAs, KPIs, and performance benchmarks
• Guide the development of standard operating procedures for deployment, validation, and incident response, ensuring best practices are observed at all times
• Ensure vendor incident reports and reason‑for‑outage (RFO) information is provided timely and is used to drive process and/or system changes where applicable
• Lead structured vendor reviews, service optimization initiatives, and renewal evaluations

• Support the ongoing modernization and evolution of Interconnection infrastructure, connectivity, and network architecture across the public media system
• Define onboarding standards and connectivity requirements to ensure consistent, reliable integration for all service recipients
• Provide guidance on ISP connectivity, redundancy models, resiliency frameworks, and network performance best practices
• Support complex IP transport and connectivity troubleshooting in coordination with managed service providers, internal engineering teams, and external partners
• Develop and maintain implementation roadmaps, transition strategies, and risk mitigation plans supporting infrastructure evolution
• Coordinate cross‑functional efforts across IT, broadcast engineering, digital, and external stakeholders to ensure alignment and continuity
• Maintain structured documentation standards and governance models to support long‑term infrastructure stability
• Communicate infrastructure strategy, architectural changes, and connectivity impacts clearly to both technical and non‑technical stakeholders

• Evaluate cost drivers including bandwidth, cloud compute, licensing, hardware, and managed services
• Develop total cost of ownership analyses and long‑term sustainability models
• Support capital and operating expense planning
• Align architectural decisions with financial discipline and long‑range planning objectives
• Provide executive briefings and strategic recommendations on modernization opportunities

• Establish and maintain security standards for IP media transport and governance
• Collaborate with enterprise IT security…