Support Tech III

Responsibilities

• Completes work requests as directed by Director of IT regarding installation of computer hardware and software and coordinating work with users.
• Receives and responds to incoming requests or trouble tickets regarding problems related to the user environment.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attends all necessary training meetings.
• Assists in other projects as directed.
• Assist in other duties and projects as assigned; duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24‑hour schedule.
• Outstanding example of and a credit to Downstream Casino Resort.

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or equivalency required.
• 2-4 years of work‑related experience supporting Windows computing environments.
• Experience in the following:
  Microsoft Windows, computer hardware, software, printers, etc.
• Experience supporting Microsoft Windows clients with MS Office Products.
• Experience troubleshooting user issues in a Microsoft networking environment.
• Previous customer service experience preferred.
• Previous VOIP experience a plus.
• CompTIA A+ or Network+ certifications a plus.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.