Technical Support Analyst II

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT/OT enterprise teams, and will take part in the after‑hours/on‑call rotation.

• Field incoming help requests from end users in a courteous and professional manner
• Record, track, and document the problem‑solving process through to final resolution
• Identify and learn software and hardware technology used and supported by the organization
• Perform hands‑on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
• Familiarize end users with basic software, hardware, and peripheral device operation
• Install, upgrade, and support desktops, laptops, printers, Vehicle Mounted Terminals (VMT)’s, network switches, cameras, wireless AP’s, Internet Circuit’s, VoIP, and other systems
• Adhere to organizational asset, change, problem, and incident management processes
• Track all IT/OT assets at assigned location
• Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
• Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment
• Provide regular status updates via email to site and IT/OT lead teams and actively participate in IT/OT Team meetings
• Serves as the primary IT support resource for a designated home mill, providing consistent on‑site support and coordination with enterprise IT teams
• Provides supplemental onsite or remote support to other Wood Products locations as needed for coverage, special projects, or during absences
• Supports IT operations within an active manufacturing environment, coordinating work to minimize disruption to production systems and site operations

Information Technology

USA-OK-Idabel

Full‑time

Individual Contributor

Experienced

Day (1st)

Not Available

• Demonstrated safety focus
• Associate’s degree in information technology or equivalent combination of education and/or experience
• Three plus years’ experience in technical administration of PCs, Printing, Server Management, with demonstrated broad‑based technical abilities
• Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
• Problem‑solving skills and the ability to learn new technologies
• Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems
• Strong oral and written communication skills

• Microsoft certifications – MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional
• CCNA - Certified Cisco Network Associate or similar
• Experience supporting the IT/OT infrastructure needs of a manufacturing facility
• Four‑year degree in information technology or related field
• Experience with Rockwell Suite of PLC tools, Asset Centre, Factory Talk Directory

This role is eligible for our annual merit‑increase program, and we are targeting a salary range of $82,500-$123,800 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long‑term disability, and life insurance. We offer a pre‑tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long‑Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote…