ERP Manager

Our mission is to lead the industrial transformation by championing innovation and sustainability. From optimizing data centres and advancing hydrogen production to revolutionizing refrigeration and HVAC systems, our mission‑critical thermal solutions empower industries around the globe. United as “One Kelvion,” our global team delivers innovative solutions that drive customer success and support a sustainable future.

Together, We Shape the Future

• Manage and maintain ERP systems for Kelvion Inc.
• Lead the implementation of ERP software, including planning, coordination, training, and execution of all phases
• Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability
• Manage user roles and authorizations, ensuring compliance with security policies and best practices
• Provide technical support for ERP related incidents and service requests, resolving issues in a timely manner
• Maintain detailed documentation of system configurations, processes, and procedures, including user processes and user training materials
• Work closely with Group IT, business analysts, and external vendors to support ERP projects and initiatives
• Participate in project planning and execution, including system upgrades, migrations, and integrations
• Generate and review system performance reports, identifying areas for improvement and making recommendations
• Take measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation
• Create good working relationship amongst members of the IT team to ensure smooth flow of work, which improves overall performance
• Develop several strategies to tackle issues to have a backup plan where a particular strategy might not be effective
• Security & Compliance:
  Lead and participate in projects with security best practices in mind; participate in compliance and security audits; ensure audit controls are current and accurate
• Participate in and abide by company security activities, policies, audits, procedures, including internal audit activities
• Stay current with ERP technologies and industry trends, recommending and implementing best practices
• All other duties assigned

• Help ensure safe working environments so that that all our employees go home safely at the end of their working day

• To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
• Will adhere to all quality requirements that are inside of the Quality Management system.

• Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Operational Framework
• To be part of & to promote Knoxville Standard of Excellence which incorporates high standard of ethical behavior, to promote a culture of honesty and integrity, and one team culture.
• All employees are expected to follow government and corporate laws, rules, regulations, policies, and procedures.

• Proven experience in ERP implementation, configuration, and support, preferably with Made2
  
  Manage ERP software; 5 + years is required
• Strong understanding of business processes and operations, with the ability to translate business requirements into ERP system configurations. 5 + years is required
• Experience running administering and implementing advanced planning and scheduling; 5 + years is required
• Excellent project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines. 5 + years is required
• Demonstrated leadership abilities, with experience leading cross‑functional teams and driving organizational change. 5 + years is required
• Strong analytical and problem‑solving skills, with the ability to troubleshoot technical issues and develop effective solutions. 5 + years is required
• Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non‑technical stakeholders. 5 + years is required
• Knowledge of data management…