Adjuster Trainee

Position Overview

Primary

Purpose:

Investigate insurance claims; obtain all necessary information to evaluate claims and expedite settlement. Candidate must reside in one of the following counties:
Garvin, Murray, Carter, Jefferson, Love, Johnston, Marshall, and Bryan.

• Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement.
• Investigate personally and/or in conjunction with Specialist major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases.
• Obtain loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated.
• Confirm coverage for new claims and set reserve amounts; follow up on necessary information; and record diaries for scheduled review of files; issue payment & correspondence as needed.
• Analyze all accumulated data, reports, photos, etc., and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries.
• Settle claim within limits of authority; issue drafts/checks for claim payment and obtain required liability releases upon settlement; close claims files.
• Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority.
• Periodically review all open claims files assigned to adjuster, obtain any necessary information and adjusting reserve amounts as needed.
• Travel to county offices as needed. Travel to serve on storm teams to assist with any other catastrophe losses as required.
• Maintain company car in serviceable condition; prepare/submit weekly expense account.

• Analytical – synthesize complex or diverse information, collect and research data.
• Customer Service – manage difficult or emotional customer situations, respond promptly to customer needs.
• Interpersonal Skills – maintain confidentiality, keep emotions under control.
• Oral Communication – speak clearly and persuasively, listen and obtain clarification, respond well to questions, demonstrate group presentation skills, participate in meetings.
• Written Communication – write clearly and informatively, edit work for spelling and grammar, present numerical data effectively.
• Business Acumen – understand business implications of decisions, display orientation to profitability.
• Ethics – treat people with respect, keep commitments, inspire trust, work ethically and with integrity, uphold organizational values.
• Organizational Support – follow policies and procedures, support organization’s goals and values.
• Judgment – display willingness to make decisions, exhibit sound and accurate judgment, support and explain reasoning for decisions, include appropriate people in decision-making, make timely decisions.
• Planning/Organization – prioritize and plan work activities, use time efficiently.
• Professionalism – approach others tactfully, react well under pressure, accept responsibility for own actions.
• Quality – demonstrate accuracy and thoroughness, look for ways to improve and promote quality, monitor own work to ensure quality.
• Quantity – meet productivity standards, complete work in timely manner, work quickly & accurately.
• Safety and Security – observe safety and security procedures.
• Adaptability – adapt to changes in the work environment, deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality – be consistently at work and on time, ensure work responsibilities are covered when absent, arrive at meetings and appointments on time.
• Dependability – follow instructions, respond to management direction, commit to long hours of work when necessary to reach goals.

Education:

Bachelor’s degree from a four‑year college or university, and/or two to four years related experience and/or training or equivalent combination of education and experience.

Licenses:
Valid driver’s license and satisfactory driving record. Current Oklahoma adjuster license required.

Experience &

Skills:

• Language Skills – ability to read, analyze, and interpret…