Adjuster Trainee

Overview

Primary

Purpose:

Investigate insurance claims; obtain all necessary information to evaluate claims and expedite settlement. Candidate must reside in one of the following counties:
Garvin, Murray, Carter, Jefferson, Love, Johnston, Marshall, Bryan.

Pay: $50,000 per year. Full time.

• Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement.
• Investigate personally and/or in conjunction with specialists major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases.
• Obtain loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated.
• Confirm coverage for new claims, set reserve amounts, follow up on necessary information, record diaries for scheduled review of files, issue payment and correspondence as needed.
• Analyze accumulated data, reports, photos, etc., and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries.
• Settle claims within limits of authority; issue drafts/checks for claim payment, obtain required liability releases upon settlement; close claim files.
• Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority.
• Periodically review all open claims files assigned to adjuster; obtain any necessary information and adjust reserve amounts as needed.
• Travel to county offices as needed; serve on storm teams to assist with any other catastrophe losses as required.
• Maintain company car in serviceable condition; prepare and submit weekly expense account.

• Analytical – synthesize complex or diverse information; collect and research data; use intuition and experience to complement data.
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs; meet commitments.
• Interpersonal Skills – maintain confidentiality; keep emotions under control.
• Oral Communication – speak clearly and persuasively; listen and obtain clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
• Written Communication – write clearly and informatively; edit work for spelling and grammar; change writing style to meet needs; present numerical data effectively; read and interpret written information.
• Business Acumen – understand business implications of decisions; display orientation to profitability.
• Ethics – treat people with respect; keep commitments; inspire trust; work ethically and with integrity; uphold organizational values.
• Organizational Support – follow policies and procedures; support organization’s goals and values.
• Judgment – display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning; involve appropriate people; make timely decisions.
• Planning/Organization – prioritize and plan work activities; use time efficiently.
• Professionalism – approach others in a tactful manner; react well under pressure; accept responsibility for own actions.
• Quality – demonstrate accuracy and thoroughness; look for ways to improve and promote quality; monitor own work for quality.
• Quantity – meet productivity standards; complete work in a timely manner; work quickly and accurately.
• Safety and Security – observe safety and security procedures.
• Adaptability – adapt to changes in the work environment; deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality – consistently at work and on time; ensure responsibilities are covered when absent; arrive at meetings and appointments on time.
• Dependability – follow instructions; respond to management direction; commit to long hours when necessary to reach goals.

Education:

Bachelor’s degree from a four‑year college or university, and/or two to four years related experience and/or training or an equivalent combination of education and experience.

Employee expected to participate in continuing education program(s).