Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates.

• Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
• Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address associate issues in partnership with the Associate Relations Center.

• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher.

We invest in our people by supporting their total well-being. Our benefits support health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) and support for neurodiversity and caregivers
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility varies)

H&R Block is committed to a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. We are recognized on Best Companies lists and value collaboration and growth. H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Note
:
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.