Operations | General Manager- Restaurant & Entertainment Venue

Suite Shots Jenks located on the Jenks Riverwalk is a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, we have an energetic hum that you can feel right when you walk through the door.

This position oversees all daily operations of a hospitality and entertainment venue including restaurant, bars, private event spaces, and interactive guest experiences.

This role drives operational excellence, financial performance, team development, and guest satisfaction while fostering a positive, high-performance culture.

• Lead daily operations across food & beverage, events & guest experience areas
• Manage payroll, labor control, budgets, and financial reporting
• Oversee inventory systems, purchasing, and cost controls
• Build, develop and mentor a strong management team
• Create a positive, motivating workplace culture
• Drive revenue growth through smart marketing and guest engagement
• COGS and inventory variance management
• Guest satisfaction & online reviews

• Bachelor’s degree in hospitality management, Business Administration, Finance, Accounting, or related field preferred
• MBA or advanced business coursework considered a strong advantage
• Equivalent combination of education and 7+ years of progressive senior-level leadership experience in a high-volume restaurant, bar, or experience-based venue will be considered
• Formal training in financial management, organizational leadership, or operational systems highly valued

• Minimum 7–10 years of progressive management experience
  , with at least 3–5 years in a senior leadership role (General Manager, Director of Operations, or equivalent)
• Demonstrated success overseeing multi-revenue operations including restaurant, bar, and event-driven programming
• Direct responsibility for full P&L ownership, including budgeting, forecasting, capital planning input, and variance analysis
• Experience managing leadership teams across departments (culinary, bar, events, facilities, marketing, and administration)
• Proven track record of stabilizing operations, implementing structure, and driving measurable financial performance improvements
• Experience reporting to ownership groups, investors, or board-level stakeholders
• Strong financial acumen with ability to:
• Interpret and present monthly financial statements
• Manage prime cost and labor within established benchmarks
• Forecast revenue and cash flow
• Identify operational inefficiencies and implement corrective actio
• Experience participating in annual budget development and capital expenditure planning
• Demonstrated ability to protect asset integrity, manage risk exposure, and enforce internal controls
• Inventory and cost-control expertise (food, beverage, and event-driven revenue streams)
• Ability to implement scalable SOPs, accountability systems, and performance metrics across departments
• Proficiency in POS systems, payroll platforms, inventory management software

• Current Serv Safe Manager Certification (or ability to obtain within 30 days)
• Valid ABLE liquor license certification (Oklahoma) or ability to obtain
• Alcohol compliance training (TIPS or equivalent)
• Strong understanding of local, state, and federal labor laws and alcohol regulations
• Experience conducting internal investigations and managing sensitive HR matters with discretion
• Commitment to ethical leadership, regulatory compliance, and brand reputation protection

• Visible, floor-driven leader who sets performance expectations through engagement and accountability
• Ability to mentor and develop department managers into operational leaders
• Skilled in conflict resolution, performance management, and cultural stabilization
• Strategic thinker capable of aligning day-to-day execution with long-term financial and ownership goals
• Confident communicator comfortable presenting performance updates, operational challenges, and strategic plans for ownership and executive leadership