Technical Development Director, Pharmaceutical

Technical Development Director, Pharmaceutical

• Full-time
• Compensation: USD 120,000 - USD 150,000 - yearly

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Technical Development Director, Pharmaceutical leads a broad range of activities to grow the firm’s consultancy business within the pharmaceutical sector. This role is responsible for developing and executing strategy; driving business and product development; overseeing resource recruitment and development; supporting sales and marketing efforts; delivering internal and external training; and providing leadership in project management.

• Develop a comprehensive strategic plan to support the growth and development of SGS consultant services in NAM for Pharmaceutical and its supply chains sector
• Define and execute the roadmap to convert strategy into action with key milestones to drive business expansion
• Participate in marketing-led exercises to demonstrate thought leadership and market penetration
• Provide Technical Support to sales team, assisting with proposal writing and sales presentation and marketing team
• Assist VP in the development and implementation of comprehensive strategic and tactical plans for pharmaceutical sector
• Determine the resource requirements (technical, commercial, and operational) to grow the business. Support the recruitment of consultants/ experts to support the growth
• Ensure the technical operation and resources are equipped the delivery against key milestones and in accordance to customer KPIs and expectations
• Work closely with the Global team to translate global initiatives in the NAM market
• Identify skill gaps and lead the training and mentoring of existing resource to upskill and support the recruitment of new technical or supporting resource
• Expand the service offering beyond consultant Services and seek opportunities to broaden the Business Enhancement capability into key areas such as Performance Assessments, Supply Chain Risk Management, Training
• Maintain competence and consultant credentials for agreed schemes by taking additional and/or refresher course(s), as necessary
• Partners with the Sales and Marketing teams to define and implement go-to-market strategies, SWOT analysis, competition, market segmentation and to help to develop a robust project pipeline across multiple market segments. Provide technical advice to sales, marketing, operations, and management as required
• Coordinate with the Key Account Specialists (KAS’s) and other operational functions to ensure projects are scheduled in a timely manner, and a high level of customer service is provided to the clients to expand the business
• Perform consultant services as needed
• Observation/witness consultants as a part of SGS continuous qualification process
• Ensure the consultants/experts adheres to SGS global/local Procedures and closely follows specific procedures in line with internal and scheme owner requirements
• Support and respond to client inquiries on all technical matters regarding pharmaceutical consultants, helping to identify root causes and solutions
• Development of the systems, process, and procedures to effectively deliver the service. Proactively identifies opportunities to improve efficiencies
• Collaborate closely with the other business sectors and functional areas Directors to ensure an effective management of resources: client base, technical resources, and reputation in the marketplace to aggressively grow the business
• Establish a winning collaborative culture that embraces change, risk taking, and innovative thinking
• Maintain and develop knowledge and understanding of certification services, standards, regulatory requirements, and client expectations
• Adheres to internal standards, policies and procedures
• Performs other duties as assigned

• Bachelor's degree in Science, Business Management, Operations or related discipline
• 10+ years of relevant experience in the pharmaceutical…