Marketing Supervisor

Location: Catoosa

Oversees marketing coordinators and supports the successful execution of promotions, events, and on‑property marketing activities. This role monitors staff performance, ensures adherence to gaming policies and internal controls, and maintains awareness of gaming floor activities to enhance guest experience. Responsibilities include cross-departmental collaboration, internal communication support, and helping to drive both short- and long-term marketing initiatives

* Supervise and coordinate daily activities of marketing staff, ensuring customer service standards are met.

* Monitor staff performance and provide coaching or corrective guidance when needed.

* Ensure adherence to gaming policies, procedures, and internal controls.

* Maintain awareness of gaming floor activities to support guest service and promotional execution.

* Aid in planning, coordination, and implementation of in-house promotions and events.

* Serve as liaison with Player Services, Food & Beverage, Operations, and Player Development regarding promotional activities.

* Maintain departmental reporting documents and provide administrative support for marketing operations.

* Assist in training new employees, reviewing departmental processes, and contributing to ongoing improvements.

* Support both short-term and long-term strategic planning efforts.

* Own the property's marketing calendar and manage internal communications related to promotions and events.

* Review and approve all marketing collateral and communications to ensure accuracy, brand alignment, and regulatory compliance.

* Represent Marketing Management in meetings as required.

* Ensure all marketing collateral and communications align with established brand standards and guest experience expectations.

* Support brand compliance and audit processes through documentation, operational alignment, and evaluation readiness.

* Partner with property management teams and cross-functional groups for event execution, unique entertainment programming, and property-driven cultural programs.

* Work may be performed in a variety of settings, including climate-controlled office settings and/or gaming floors which includes exposure to second-hand smoke and crowd noise.

* Work will require varied shifts including, weekends and holidays, as needed.

* Performs other job-related duties as assigned.

* Associate's Degree in Marketing, Communications, Business, or related field preferred; OR an equivalent combination of education and experience.

* Minimum two (2) years of experience in marketing, promotions, gaming operations, guest service, or related hospitality field.

* Intermediate computer proficiency, including use of marketing software, scheduling tools, and reporting systems.

* Strong organizational skills and ability to manage multiple concurrent promotions or communication initiatives.

* Prior experience working in a fast-paced, guest‑focused environment with exposure to cross‑department collaboration is preferred.

* Ability to obtain and maintain licensing by the appropriate gaming authority.