Director, Eastside Shelter

Location: Rosedale

SUMMARY Responsible for the leadership and management of the Eastside Shelter, a comprehensive emergency shelter serving families, single women and men experiencing homelessness. Responsible for program operations including oversight of intake and discharge, case management services, youth services, staff supervision, budget management, resource development, and volunteerism. Responsible for achieving program goals, data collection, reporting and outcomes consistent with the program’s purpose and/or defined by funding sources.

PRIMARY DUTIES Provides direct supervision to the Assistant Director, Eastside Shelter. Ensures that Eastside Shelter case management services are consistently maintained at a high level and that the quality is consistent with agency standards. Maintains standards for the use of the proper assessment tool and provides bi-weekly case management supervision that is documented and consistent with Trauma Informed Care, Housing First, Housing Choice and Harm Reduction.

Is well versed in the practice of Trauma Informed Care and the unique needs of the population served.

Works in collaboration with the Assistant Director to ensure that intakes are completed in a timely manner and that the program maintains full capacity. Works closely with Baltimore County DSS Coordinated Access System and communicates, effectively, concerning openings, admissions and discharges.

Responsible for ensuring that there is a wide array of services available to individuals and families residing at the Eastside Shelter.

Responsible for ensuring that all components of in-kind match are developed, implemented and monitored. This includes developing and negotiating MOUs with service agencies, ensuring monthly documentation of service match, monitoring data input of case managers, and working in collaboration with Grants Accounting and Performance Management, ensures accurate and timely data, monthly and annually.

Maintains statistics and relevant data necessary for reporting to the local, state and federal government including, but not limited to HUD, APR’s, HSP reports, dashboard report and all other reports, as needed.

Works in collaboration with the Division Director Homeless Services to ensure administrative coverage, at all times.

SECONDARY DUTIES Responsible for the Eastside Shelter operating budget. Works in collaboration with the Division Director to develop the budget and monitors it monthly.

Creates and updates the client and staff manual, annually.

Responsible for being knowledgeable about all relevant contracts and government standards and guidance and ensuring full compliance.

Ensures that all case management records are consistent with agency standards. Trains and supervises staff on chart documentation and ensures, in real time, that case managers have the skills necessary to accurately document their work. Utilizes case management records in supervision to ensure that the work is represented and what is written is guiding practice. Ensures that all records are up to date and meets the standards set forth by the Sr.

Director of Performance Management.

Supervises staff use of HMIS and Salesforce data systems ensuring timely, high quality data collection and entry and utilizing reports to monitor staff use of required data collection and reporting systems. Utilizes on-demand, monthly and quarterly reports from HMIS, Salesforce and Power BI to drive operational and service provision decisions.

Represents SVDP as it relates to collaborative efforts with the Baltimore County CoC related events.

Is available to respond to client emergencies and other crisis-related situations.

Maintain active networking with other homeless service providers, as well as other community resources. Stays abreast of “Housing First” and homeless services and housing information by joining various list-serves, attending workshops/conferences.

Conducts monthly staff meetings and keeps staff abreast of pertinent agency information.

Represents program and organization at neighborhood community meetings, and other meetings as requested.

Supports a welcoming and positive environment for volunteers and works with them effectively.

Assists…