Adoption Counselor

Job Responsibilities

• All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
• Promote the BVSPCA in a positive manner.
• Communicate respectfully with others.
• Create a positive work environment by limiting negativity.
• Be efficient, a team player, positive and proactive in problem solving.

• Maintain and create animal records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
• Assist with keeping inventory and ordering supplies.
• Create and take payments with accuracy.
• Ask for and obtain donations from customers.
• Inform and educate customers politely and without judgment.
• Answer customer questions in a polite and accurate manner.
• De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
• Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
• Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
• Clean and maintain the cleanliness and organization of Adoption Center, retail, and work areas.
• Take in, sort, and put away donations. Assist customers by answering questions.
• Assist with different programs including TNR, enrichment, fostering, pet food pantry, and others.
• Other duties as assigned.

• Work effectively with individuals and colleagues from diverse communities and cultures.

• Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
• Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

• A high school education or equivalent.
• Ability to lift 50lbs.
• Ability to multitask under high-pressure situations.
• Work in loud environments on hard surfaces.

• Work is performed in a shelter setting.
• Frequent bending, reaching, kneeling, and standing for long periods of time.
• Regular sitting at a computer workstation 2-4 hours per day to input adoption data.
• Subject to animal bites and scratches while handling animals.
• Repeated lifting and carrying of animals weighing up to 50 pounds.
• Consistent exposure to animals and animal allergens under conditions with limited alternatives available.