F&B Host

Description

Join the team behind the energy of Chinook Winds Casino Resort! As a Food & Beverage Host, you'll play a key role in creating memorable guest experiences by providing exceptional service from the moment guests arrive. You'll greet guests with a welcoming attitude, efficiently manage seating and wait lists, package to-go orders, and help ensure smooth restaurant operations in a fast-paced, high-energy environment.

Every shift offers the opportunity to connect with guests, create positive first impressions, and support an energetic team dedicated to delivering outstanding hospitality.

• Deliver exceptional, high-energy guest service by creating a welcoming, engaging, and memorable experience for every guest.
• Greets guests promptly, maintain a friendly and professional demeanor, and provide exceptional hospitality from arrival through departure.
• Manage guest seating efficiently by assessing seating availability, maintaining wait lists, coordinating table assignments, and seating guests according to operational needs and guest preferences whenever possible.
• Communicate accurate wait times, answer guest questions, and proactively manage guest expectations during high-volume business periods.
• Takes, prepares, and accurately packages to-go food orders according to guest specifications while maintaining quality, presentation, and food safety standards.
• Inspects dining and serving areas to ensure cleanliness, proper setup, and compliance with food safety and sanitation standards.
• Monitor guest activity and dining room flow while communicating effectively with servers, cashiers, cooks, and leadership.
• Speaks with guests to ensure satisfaction with food and service while promptly addressing concerns or notifying leadership when appropriate.
• Continuously stock menus, to-go supplies, condiments, utensils, and other service materials to support efficient restaurant operations.
• Assists servers, cashiers, and other restaurant team members as business demands require to ensure seamless guest service.
• Perform opening, closing, cleaning, stocking, side work, and general upkeep responsibilities for assigned areas.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Maintains general knowledge of menus, beverages, promotions, casino events, entertainment, and resort amenities to confidently answer guest questions and enhance their overall experience.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Requirements

WORKERS IN THIS POSITION MUST BE 16 OR OLDER

• Guest Focus – Ability to creates memorable guest experiences through exceptional hospitality and service.
• Multitasking – Ability to successfully manage competing priorities in a fast-paced, high-volume environment.
• Accuracy
  - Ability to perform work accurately while maintaining attention to detail.
• Communication Skills
  - Ability to communicate clearly, professionally, and effectively with guests and team members in a busy environment.
• Guest Oriented
  - Ability to anticipate and meet guests' needs while following company procedures and service standards.
• Enthusiastic
  - Ability to bring energy to the performance of a task.
• Interpersonal
  - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Organization – Ability to effectively manage seating, wait lists, and guest flow while maintaining a positive guest experience.
• Composure Under Pressure
  - Ability to maintain professionalism and efficiency during high-volume business periods.

High…