Bakery​/Deli Clerk

Overview

To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.

• Bakery/Deli Department Operations: support bakery/deli department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
• Replenishment & Inventory Procedures: support replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
• Merchandising & Sales Floor Standards: support merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department zoning procedures.
• Fresh Food Preparation & Production: support fresh food preparation and production including maintaining food safety standards, food preparation and production requirements, cool standards and maintaining service counters.
• Problem Solving: clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
• Safety/Quality Orientation: consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.

• Building Relationships: successfully initiate, develop, and foster relationships with others, taking a personal interest in the interests and ideas of others and treating others fairly, respectfully, and sincerely. Empathize with the emotions of others and consider things from other people’s perspectives.
• Conscientiousness: demonstrate responsible behavior, thoroughness of work, and dependability. Consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
• Customer Service/Hospitality: completely understand what delivering more than expected means in regards to great customer service, remove any barriers impeding customer service, and actively look for ways to help others by following our SMILE Program guidelines.
• Integrity: demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. Be an honest person.
• Professionalism: hold oneself accountable by demonstrating a “no excuses” approach to attitude, performance, and results, working in the best interest of Harps even when it involves putting individual needs aside.
• Customer Focus: anticipate and recognize customer needs, remain dedicated to exceeding customer expectations, use customer information to improve products and services, and continually strive to improve customer satisfaction.
• Respecting Others/Citizenship: support teamwork, cooperate and trust within a group, show a high concern for the rights, values, and worth of others, treat others fairly and consistently, and give appropriate attention toward the concerns expressed by others.
• Supporting Harps’ Mission Statement: strive daily to exceed customers’ expectations to support Harps’ mission of providing the best overall value to customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.

• Must be at least 18 years of age.
• High school diploma or G.E.D. equivalent preferred.
• No previous work experience required.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
• Ability to interpret, understand and follow instructions.
• Moves, lifts, carries…