Retail Sales Manager

Carter's is seeking a Retail Sales Manager to lead store performance in our family-focused, kids' apparel environment. You will drive sales, convert traffic, and ensure an engaging in-store experience while upholding Carter's visual and brand standards. Responsibilities include coaching and scheduling associates, analyzing sales results, managing inventory and merchandising, and executing promotions. You'll model exceptional customer service for young families, resolve escalated issues, and maintain operational excellence.

This role offers growth opportunity, collaboration, and the chance to impact a trusted children's apparel brand.

Responsibilities

• Lead and coach store sales team to achieve revenue and conversion goals
• Deliver exceptional customer service to families and resolve escalated concerns
• Analyze sales metrics, traffic, and KPIs to drive store performance
• Plan labor, create schedules, and manage daily floor coverage
• Oversee inventory flow, stock levels, and product replenishment
• Maintain Carter's visual merchandising and brand presentation standards
• Execute promotions, pricing changes, and in-store marketing initiatives
• Ensure operational excellence, cash handling, and loss prevention compliance
• Recruit, train, and develop associates for performance and growth
• Foster a collaborative, inclusive, and family-focused store culture

Required Skills

• Retail sales management
• Customer service excellence
• Team leadership and staff coaching
• Sales analysis and KPI management
• Inventory management
• Visual merchandising
• POS and retail systems
• Scheduling and labor planning
• Conflict resolution
• Loss prevention and cash handling