Sales Professional - Inside Sales

Job Responsibilities

• Lead Generation:
  Holds self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Builds relationships with families.
• Responds to client inquiries in a timely, respectful, sensitive and professional manner.
• Connects with families through listening, honest communication and genuine concern.
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust‑based relationships to earn the right to ask for referrals.
• Earns the right to gain referrals by educating family members and relatives on the benefits of pre‑planning.
• Teamwork: represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff to provide seamless, high‑quality service.
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.
• Shares family concerns with the rest of the SCI team.

• Education:
  
  High school diploma or equivalent; 1-2 years of college or an equivalent of education and experience.
• Experience:
  
  1-2 years of customer service or sales industry experience preferred.

• Current state/province issued driver’s license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.

• Must be able to pass the company’s internal presentation certification within thirty days of hire.
• Ability to work evenings and weekends as required.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required.
• Flexible hours; at times may need to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

• $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance).

• Medical, Dental, Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with company contribution
• Sick Leave, Short‑Term Disability, Long‑Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with company match
• Employee Assistance Program

Job Location:

Fair Oaks, CA.

Equal Opportunity Employer, M/F/D/V. SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.