Security Officer II

Location: Madill

We are currently looking for a Part Time 38 Security Officer II to join our team located at the Madill Gaming Center.

Summary:
Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

Responsibilities:

* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area

* Develops and maintains documentation as appropriate - files, logs, records, reports, etc.

* Communicates via radio per division and position protocols

* Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols

* Maintains confidentiality, security, and integrity of data and information

* Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area

* Prepares incidents reports

* Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
- May guard facility entrances - controlling access and alarming others as necessary
- Escorts patrons or guests
- Escorts/monitors drop team and money carts when assigned to gaming facility
- May prepare temporarty visitor IDs
- Responds to security breaches
- Executes internal and external patrols of assigned areas and locations
- Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility

* Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.

* Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager

* Performs all other duties as assigned

Competencies:
Essential:

* Able to follow instructions, both written and oral

* Ensures compliance

* Able to adhere to all scheduling and attendance requirements

* Ability to maintain a high level of confidentiality in all matters

* Ability to handle difficult customers and situations

* Must be detail-oriented

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Organizes work and assigned area logically and orderly

* Works well within a team

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Nonessential:

* Good driving record and be insurable by the Chickasaw Nation

Skills:
Essential:

* Basic Computer skills

* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Nonessential:

* Proficient in use and non-use of firearms

Experience:

Nonessential:

* 1 year directly related experience

Education:
Essential:

* High School, GED or Equivalent

Credentials:
Essential:

* Must be over 18 years old

* Pass gaming background check

* Pass general background check

* Pass Indian Child Welfare background check

* Phase I

* Phase II

* Gaming license or permit as required by assigned position

Nonessential:

* Must be 21 years of age or older

* Phase IV unless prohibited (e.g. Hospital)

* Standard Driver's License

Working Conditions:
Essential:

* Work locations may include casinos, hospitals, office buildings, or remote facilities

* Casino

* May work where cigarette smoking occurs

* Bright and Flashing lights

* Noisy

* Fast-paced environment

* High traffic area where people may congregate

* May be required to de-escalate argumentative, hostile or similar situations

* May have to subdue violators

* May be required to deal with situations that are potentially dangerous

* Use computer up to 25% of shift

* Sitting up to 25% of shift

*…