Highway Patrol Telecommunicator in Training; Union

Agency

NC State Highway Patrol

NC State Highway Patrol

Highway Patrol Telecommunicator (S)

NC05

The North Carolina State Highway Patrol’s primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state’s traffic laws, state troopers also guide traffic during hurricane evacuations, re‑route traffic around hazardous chemical spills, and stand ready should any act of terrorism occur.

State Troopers are committed to protecting North Carolina’s motoring public.

Join the North Carolina State Highway Patrol as a Telecommunicator—where every call you take supports troopers, protects communities, and helps save lives across our state. You do not need a badge to make a difference—your voice can be the first line of response.

This position performs fast‑paced, high‑responsibility work coordinating emergency and non‑emergency response efforts. Telecommunicators serve as the critical link between the public and first responders by receiving, prioritizing, and accurately relaying information to ensure timely and effective response to incidents impacting public and officer safety.

• Working knowledge of FCC and Division of Criminal Information rules and regulations related to radio communications.
• Ability to make sound decisions in high‑pressure, time‑sensitive, and critical situations.
• Experience using communication equipment in an emergency response environment (law enforcement, fire, EMS, military, or similar setting).
• Experience receiving, prioritizing, processing, and transmitting large volumes of critical information in a fast‑paced environment.
• Experience using mapping systems or geographic navigation tools (e.g., reading maps or using mapping software such as Google or Bing).

• Assess and coordinate emergency and non‑emergency response activities by evaluating reported situations, determining necessary response actions, and deploying appropriate resources.
• Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security‑related situations.
• Receive, solicit, process, and prioritize information from multiple sources—including the public, law enforcement, and state and federal agencies—to manage emergency and non‑emergency communications.
• Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety systems such as the Criminal Intelligence Information System (CIIS).
• Operate a variety of communication and technology systems, including:
  Computer‑Aided Dispatch (CAD), TTY/TTD systems, Land Mobile Radio System, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow), Internet and Intranet applications, Omnixx, and mapping programs.
• Communicate effectively using law enforcement radio codes (e.g., 10‑codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels.
• Handle specialized communication systems, including: dedicated circuits for North Carolina’s three fixed nuclear power plants; telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children.
• Access and disseminate law enforcement data through CIIS, including criminal history, driver and vehicle records, and terrorist or gang‑related intelligence, supporting information exchange at the state, national, and international levels.
• Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and effective customer service that directly impacts public perception and trust.
• Maintain cooperative and effective communication with local, state, and federal partners to support coordinated emergency response and public safety operations.

• Typical work schedule:…