Service Professional

Location: Fairview

Parallel Ag proudly carries AGCO farm equipment plus a full line of parts to help all farming operations. With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, and more, you won’t find a more extensive inventory of field-ready equipment. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Service Professional to our team!

The Service Professional will perform scheduled service, repair, modifications, and total field support for commercial farming equipment while maintaining customer relations and supporting the work of other departments in the dealership. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Repair and maintain diesel engines and agriculture equipment

Diagnose engine problems and repair or overhaul engines or other related mechanical or structural parts for a variety of equipment types

Clearly explain to the customer's satisfaction (if called upon) the diagnosis and repair of the machine in question

Respond promptly to customer needs and may assist or manage difficult customer situations

Continually seek both technical and product training when available

Be able to demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality

Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly

Maintain a clean and orderly shop and workshop area, collecting and disposing of trash as necessary. This includes inspection, cleaning and maintenance of all equipment used.

Assist in keeping all department tools, equipment, lot, and vehicles in good and safe working order

Report any faulty equipment or hazards to the Shop Foreman or Service Manager. Communicate daily/weekly with supervisor the repair trends, comebacks, and service problems

Treat management and other employees with respect and contribute to building a positive team spirit

Follow instructions and promptly respond to management direction

Work with integrity, always upholding the company's values

Foster team environment and morale within the service department

Perform related responsibilities/accountability as required or directed

Experience, Education, and

Skills:

Prefer High School Diploma/GED, Associates, or higher degree

Prefer 2 years of diesel mechanic experience

Proven experience with advanced electronics, diesel engines, and/or hydraulics

Strong oral and written communications

Proven ability to establish and maintain positive working relationships with co-workers, vendors, and customers

Ability to professionally manage difficult customer situations

Ability to manage the completion of work orders in a timely manner

Must be able to work extended hours and weekends as needed

Must furnish own set of tools

Commitments:

Service Oriented:
Our success revolves around customer service; we value service always as a priority.

Honesty & Integrity:
We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.

Committed & Passionate:
We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals

Communication:
We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.

Family:
We believe in family values including hard work, family time, and education. We treat everyone as if they are family.

Pride and Confidence:
We are proud and confident in what we do and who we do it for.

Compensation and Benefits:

Parallel Ag offers a generous compensation package
401k retirement plan with company match

Health, Dental, Vision and Life insurance

Vacation and sick time off Advanced training programs

Day shift, with a safe work environment

Parallel Ag is an Equal Opportunity Employer Work Environment:

The job will operate in various environments to include but not limited to, the shop, outdoors, on-site…